Ordering procedure

Order processing while choosing and purchasing in our regenbogen-leuchten.co.uk online-shop. 

1. Have a look at our catalogue. All our articles are gathered in the following categories to make the search easier  for you.

2. The above categories contain different groups which are aimed at displaying light fixtures according to their type (ceiling, pendant, wall, floor, table lamps, floodlights and spots, outdoor wall lighting or streetlights) as well as the desired position (f.e. the kind of room or outdoor lighting).

3. Right from the catalogue you can go to the page of the corresponding lamp, which contains detailed information of the chosen lighting (such as size, amount and kind of bulbs, voltage, energy efficiency class). If you have any questions regarding characteristics of any lighting fixture, please, do not hesitate to contact us vie e-mail: client@regenbogen.co.uk or per telephone +44 20 35 19 81 45.

4. To buy a lamp click “add to basket” either in the catalogue or on the article page.

5. As soon as you are ready with the choice of your lamps, you can go to your basket. There you will find the list of all the chosen items and, if necessary, can change the amount of any articles. We would like to inform you that VAT 20% is included in all the prices of our online-shop.

6. The VAT for Germany is 19%, for foreign orders 21%

7. In the basket you should also provide the following information:
• Recipient’s name
• Shipping address (details about shipping terms and duration can be found here http://regenbogen.co.uk/delivery-and-shipping)
• Payment method (details about possible payment methods can be found here: http://regenbogen.co.uk/payment-options)
• Click “NEXT”. On the following page you can check the given data one more time
• Read and acknowledge our terms and conditions and tick the corresponding line to prove your agreement with them and our return policy.

8. Press “payment” button. By this as a customer you agree with sales conditions and accept a legal-binding offer.

9. Subsequently you will get an order confirmation to the address you have provided while ordering.

10. Your order will be delivered:

  • • Within 3-4 workdays when paid by PayPal or Saferpay (Card)
  • • Within 5-6 workdays when the bill is paid in bank.

Enjoy your purchase at Regenbogen!

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