Return policy

Being a customer you have the right to undo the purchase agreement within 30 days without assigning any reasons. The revocation period lasts 30 days and starts at the moment of receiving the goods by you or your third-party designee.

In order to invoke your right of revocation you have to inform us (Regenbogen Leuchten GmbH, Bismarckstraβe 45, 10627 Berlin, client@regenbogen.co.uk, Telefon: +44 20 35 19 81 45) about your decision to terminate the contract either per post, Fax or e-mail. You can use a pattern application form, which is still not mandatory.

You can fill in the pattern form on our website http://regenbogen.co.uk/return-form or provide us with any other from. Shall you use it, we will definitely (f.e. per e-mail) confirm the receiving of your cancellation request.

The return procedure

If you decide to cancel your purchase, we will return all the payments we received from you except the delivery costs (and with the exception of additional costs arose due to your choice of any other kind of delivery apart from ours) within 7 days from the moment of arrival of the package in our warehouse. The refund will be issued by the means of payment you used placing the order unless any other method has been agreed on. We charge no fees for return transactions.

We pick up the goods from you and bear the delivery expenses. You bear responsibility for the loss in item’s value in case you have not checked the quality/state, the properties and functionality of the products or your wrong handling of them.

This right of revocation is invalid for the following cases:
when the purchased fixture is not prefabricated and whose features were designed or modified due to customer’s personal needs.

Application form

(If you want to cancel the purchase agreement, fill in the following form and send it to us)

– To Regenbogen Leuchten GmbH, Bismarckstraβe 45, 10627 Berlin, client@regenbogen.co.uk

– I/We (*) hereby give notice that I/we (*) hereby revoke our agreement relating to the sale of the following goods/provision of the following service:

– Ordered on (*)/Received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if the form will be submitted on paper)

– Date

(*) Delete as applicable

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